Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to finish a task before status done?


I have "Customer Approval" status before "Done" and would like to see all tickets in "Customer Approval" and "Done" in the burn down chart.

Is there any way to configure "Customer Approval" or the transition to "Customer Approval" to set the ticket to "Completed"?


I tried setting "Result" = completed, but that has no effect.

1 answer

1 accepted

1 vote
Answer accepted
Vero Rivas Community Leader Jan 28, 2021

Hi @Maik Hoppe 


  Status in ("completed", "customer approval") order by status


Hi @Vero Rivas ,


thanks for your reply. I can change the condition of the Burndown chart? That will be great, but where can I configure this in Jira?

Like Vero Rivas likes this

Some reports in Jira work on the Last Column for your board, rather than a specific status or resolution. Based on this question:

I'd say you need to put your "Customer Approval" Status in the final column of your board which is generating the report

Like Maik Hoppe likes this

Suggest an answer

Log in or Sign up to answer
Site Admin

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you