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How to find usernames in Jira Cloud for CSV import

Hello! We are trying to do a bulk CSV import into Jira cloud and can no longer find usernames for our assignee and reporter fields. Is there an easy way to find users still?

1 answer

Hi @Jade Melcher

Can you get your Site Admin to provide you a list of users and their usernames?

An alternative which I've used in the past is to create the mapping from existing assigned issues in Jira - this is how we did it:

  • Search for issues with relevant users attached to them (assignee / reporter / creator)
  • Export to CSV - which provides the user's usernames
  • Export again using Print List - which provides the user's display name
  • Copy / Paste the Print version from web browser into the original exported CSV
  • Match user names to display names using the Jira Key

This way you have a list you can re-use of usernames vs display names for CSV imports.


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