Does your workflow have a Escalation status? How do you define escalation? Do you want it to move to an Escalated status or do you simply want to notify someone higher up? Help me understand your goal so I might offer a solution.
Yes excatly i want to notify some one higher.
i cant do it or i dnt know how to
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And how is the escalation to be done? Does an agent do so or a customer? Here is what I recommend.
be sure to add a transition out of Escalated back to wherever.
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