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How to enable customers to close their own tickets

mquade
mquade April 6, 2017

Hello,

is it possible to place a 'Close' button in the customer's view / front end that he can use when he is satisfied with the given solution?

 

Best & thanks,

Matthias

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Gregory Van Den Ham
Gregory Van Den Ham
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April 7, 2017

Perhaps a question with an answer.  What version of Jira Service Desk are you running?  Jira 3.2.x introduced functionality to transition issues in customer portal.

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

 

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