How to enable customers to close their own tickets

Hello,

is it possible to place a 'Close' button in the customer's view / front end that he can use when he is satisfied with the given solution?

 

Best & thanks,

Matthias

1 answer

1 vote

Perhaps a question with an answer.  What version of Jira Service Desk are you running?  Jira 3.2.x introduced functionality to transition issues in customer portal.

https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html

 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,250 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you