How to enable customers to change priority after creation / when editing

Hello, I want our customers to be able to change the priority of their ticket after creation. When an agent has replied, the normally log into their account and comment in the service desk front end. I need the priority dropdown in the right column where one can change email notification.

 

Thanks lot & best,

Matthias

1 answer

0 votes
Susan Hauth Community Champion Apr 18, 2017

I havent' seen any ability to provide edit ability on JSD for the customer.  Maybe you could try the automation rules and pick up on a phrase "Priority high" that would then modify the Priority? 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,010 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you