How to enable customer to change the description of a service desk request?


we are using Jira service desk component and have setup our first request types. However, I cannot find a way to enable our service desk customers to change their requests once they have been created.

E.g. request is created and agent noticed that some information is missing. Agent asks the customer to add this information but the only option I see from customer perspective is to add another comment. Is there no way to enable the customer changing the content of the request fields once the request is created?


Thanks for any input on this!


1 answer

Unfortunately they can't change it.  They can only add comments. The service desk agents could then change it for the customer.

Thanks a lot for your feedback! (whereas I am not happy about the answer ;-))


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,095 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you