How to email a comment outside of JIRA users?

Hi Guys, Gals,

I am trying to use JIRA on Demand to build a little support site and need to be able to email the end customer (not a JIRA user) with updates or simply with dialog. I could do this via MS Outlook or whatever but would prefere an integrated solution inside JIRA.

THe email address for the end customer is recorded in a custom field.

I can get JIRA users to have updates etc, but have not figured out how to send email to a non-JIRA user.

I am a JIRA newbie so be gentle please.

Neil

2 answers

Hi, this is currently not possible. Email notification respect the permission scheme. If you were not using OnDemand and hosted JIRA separately, you can do this with the JIRA Email This Issue plugin - https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue

The extended mail handler (JEMH) will do it too.

The reason you can't in off-the-shelf Jira is that emailing people without "browse" permission is a bad thing to do. Until you've thought about it carefully and actively made the decision to do it. Hence the default position of not allowing it.

With the new Webhooks feature, you may trigger one of your URLs with the data and send the email from the URL being triggered. Could be a simple php page to pick up the custom field value and send an email.

https://confluence.atlassian.com/display/AOD/Managing+Webhooks

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