When you enter a comment on an issue, the generic template is like this:
Hi <Full Name>,
<comment goes here>
And our Active directory lists the full names as <Last Name, First Name> format.
Is it possible to modify this template by using "First name" property only from AD?
Which attributes are used when making the usernames are configured in your LDAP user directory in JIRA.
In the User Schema settings, just set different first name / last name attributes, those that match.
Of course, this won't affect only the comments, but everywhere these names are used, because this literally changes the name attributes of your LDAP users.
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