I installed by error a new version of Service Desk. How can I retrieve the previous version? If Service Desk was a plugin it would be simple: uninstall it on the UPM and then install previous version.
I tried to go to application section, uninstall Service Desk, then upload the previous version ZIP downloaded from Atlassian. It didn't work. Service Desk kept uninstalled. Don't know why. As ever, JIRA's frequent errors and incorrect behaviours are a mystery.
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