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How to do Transfer comments from Customer portal to the ticket in the project of Jira Software?

Taisiia I'm New Here Sep 20, 2019

Hi 

I need help for intallation the transfer comments from Customer portal to the ticket in the project of Jira Software. I have to change smth in the installation of the project JSD or JS? Or need to create new automatization's rule - Synchronization Customer Portal and Project JS?

Hope to some advice.

Best regards,Taisiia

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Jack Community Leader Sep 20, 2019

Are you asking about how to transfer comments made to a JSD Issue into a JSW issue automatically? Are the issues linked? I would direct you to use an addon. I use Automation for Jira but also consider others Scriptrunner or Powerscripts especially if you already have one of these.

Taisiia I'm New Here Sep 24, 2019

Thanks!

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