How to display field in service desk request after the request has been created?

Hi,

something I could not find in the service desk help section -

I have a field in my issue type which I want to display in the service desk request. The field is filled by our agent after the request has been created. So the field should not be visible on the request create form but once the request is created it should be visible for the customer and display the data that the agent has entered.

I see no option for this setup in request, issue type of field configuration.

 

Thanks a lot for your help!

Hendrik

1 answer

Not available in JIRA, but Intenso - Extensions for Service Desk has that ability. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,610 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you