How to disable notifications to non-Jira issue creators?

We have just set up JIRA and JEMH according to the Helpdesk-out-of-the-box guide and have a couple questions - please feel free to refer me to documentation if I've missed the answer as I've read a lot of both JIRA and JEMH docs in the last week and may have just missed this.

We do not want non-JIRA users (i.e. our clients, sending us email) to receive an automatic notification when an issue is created. In fact, we really only want them to receive a notification when we add comments.

We went through and set up the project mapping under Event Listener so that the only template sets are as follows:

  • Issue Commented: Default
  • JEMH Post-created event: Custom 2: Standard event template (made from the wiki startup guide)

But whoever sends our support address an email gets a notification that an issue was created. What am I missing?

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Accepted Answer
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Hi Samuel,

From the sound of it I think shoul have a mix of the two notification types (Profile vs Event Listener), see Notify the reporter of issue creation.

Check your Profile, it should have:

Profile > Notifications > Notify Users on Issue creation : none

Hi Andy, Thanks for the quick reply! That setting is 'none' for us already, though. I had a look at the notification history, and the JEMH Post-creation event does list the non-Jira recipient who reported the issue. Where else might I look to find where that is coming from?

In which case, check the non-JIRA user notification section of the JEMH Event Listener Project Mapping. The 'custom' event should not have a template associated with it if you do not want to notify on creation.

And finally, do check that there isnt a user in the system with the same email address, it happens.

It was the Event listener custom event! Thanks Andy!

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