How to disable filter on subtask in Backlog details panel?

[Nicolas MORENO]

Hello,

After configuring workflow to automaticaly create subtask when creating User Story, I have a problem with filters in my project board.

When I click on a User Story in the Board (Backlog), the right panel (details) inform me than all sub task are filtered.

The message is : "4 sub-tasks are being filtered by the board's Saved Filter"

And I don't edited the board's filter and it's look like the other projects.

But if I change workflow, this problem dispears. So the new workflow is the probleme but how can I configure that ?

Thanks in advance (and sorry for my bad english).

N. MORENO

[Nic Brough -Adaptavist-]

You'll need to look at the board filter and the two workflows.

Your "automatically create subtask" is creating sub-tasks that the board filter does not include.

If, for example, you had a filter that was something like "Project = ABC and status != backlog", and your workflow for subtasks started with status Backlog, then that would explain it - it is creating issues the filter cannot see.  (And I'd guess the other workflow creates them in status "new", so the filter picks them up)

[Nicolas MORENO]

Thanks for your answer.

My filter is by default, I don't edit it. There is the filter: "project = TSNMO ORDER BY Classement ASC". Like you see, I don't add any creteria.

Moreover, when I change the workflow by the Jira default one, my tasks isn't fltered and I can see them in details panel.

So I think the problem come from the new workflow system by I don't know where is the problem...

[Nic Brough -Adaptavist-]

Ok, that's a nice clear simple filter.  So, the next questions:

When you are using the default workflow, do you mean for the main issues (which won't create subtasks), or for the sub-tasks themselves?

Does your board have any unmapped status in the "column configuration"?

When using your new workflow, can you try re-indexing the project and see if the sub-tasks appear

Do you have any "quick filters" defined in the board?  If you do, can you check they are all "off", so they're not hiding anything?

[Nicolas MORENO]

Hi,

I'm sorry but I don't understand your question. I set the workflow to a worflow system and this one to the project. I copy the workflow from one generated by Jira and and just an auto create subtask when creating an User Story or a bug. For the workflow system, I create a new one.

I delete the workflow system but yes, I think I have some unmapped status in the "column configuration".

Well, now it's working. I remove the worflows system and copy an existing one and it's work like that. Maybe an option disable by default when we create a workflow system?

[Nic Brough -Adaptavist-]

I'm afraid I don't understand that.

My question was trying to establish the symptoms you see when you are using the various workflows you have mentioned. 

However, I would like to rule out the "unmapped status" - can you put *all* status into columns and then check if you still have 4 missing subtasks?

[Nicolas MORENO]

Hi,

I'm sorry but I delete the defective workflow system, that's why I cannot take a look at this. But if I well remember, I had some "unmapped status" into project's column configuration!

That's why all my subtasks was filtered, according to you ?

[Nic Brough -Adaptavist-]

Possibly.  I can't tell without the information about the symptoms I asked for before.