Newbie question here!
Using Jira Service desk for the first time, when a customer raises a ticket, all customers in the organization are sent an email notification.
How do I disable this?
Hi Jonathan,
There's an Atlassian KB Article about that here: https://confluence.atlassian.com/jirakb/how-to-disable-the-notification-for-requests-shared-to-the-organization-881657657.html
Basically, in the Customer Notifications from Service Desk there's an "Organization added" event which triggers the notification. You can just disable this notification.
Hope this helps!
Cheers
Hi Micky,
Thanks for the suggestion, that worked!
Cheers,
Jonathan
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Great! Glad it helped!
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