we uses automation to change a ticket status, if a agent add a coment it change to "waiting for customer", if the customer respond it change to "waiting for support"
When it transist, our agents get a mail with
"Automation for Jira changed status from XX to YX"
How can we disable it? Disabling it for customer, we got done here https://community.atlassian.com/t5/Jira-questions/How-can-i-disable-sending-Notifications-by-Automation/qaq-p/1612624?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_reply&utm_content=topic
but it dont affect the agent mail nofification
The notification isn’t directly coming from the automation itself. The notification is coming from the transition in combination with the notification scheme. The automation is causing a transition and that transition is firing a generic event post function which in turn results in the notification. So, the only way to prevent this is to disable the notification in the scheme. Of course doing so would prevent the issue transitioned notification from going out under manual transitions.
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