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How to delete additional user from free account. They are added by mistake.

Dear All,

We are using a free account for Jira ( 10 users). By mistake few more got added and surprisingly it has accepted them. But we want only 10 users. We try to delete that still, but the system is asking for renewal ( with $ charges per month). 

Please help me to solve this situation. we are a small team and beginners and still learning we can't afford a commercial license for now. It has set today's time limit.

If we don't pay, will it lock all the users (10 original + new added )? 

Please help at your earliest.

Regards,

Vikram

1 answer

1 accepted

1 vote
Answer accepted

Hi @vikrambhuskute ,

Welcome to the community !!

if you are a site admin, then go to Jira admin settings --> User management
image.png

Search for the required user, click on the name and then you can remove user or suspend access
image.png

https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/

Thanks, @Rilwan Ahmed for the quick reply. I will try and let you know if I face any issues.

Regards,

Vikram

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