How to delete a user when active work itmes already assigned.

We are trying to either delete a user or move to another directory, but could not succeed due to active assignments. Can you please suggest any workaround to achieve this.


Thanks in advance...


1 answer

0 vote

Hi Siva,

Take a look at the Delete a User section of Create, edit, or remove a user:

Take any actions required to disassociate the user with JIRA. The error message will give you exact instructions but these may include:

  • Reassigning any issues currently assigned to the user.
  • Bulk-editing the issues created by the user and changing the 'Reporter' to someone else. You will also need to allow editing of closed issues if some of the issues the user created are closed and you do not wish to reopen them.
  • Changing the owner of shared dashboards owned by the user. See Managing shared dashboards.
  • Changing the project lead for any projects where the user is a lead.

Once you resolve those conflicts you should be set.



Thank you very much...

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,190 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot