How to debug delegated LDAP authentication

I have set up a delegated LDAP authentication agains the corporate LDAP and it behaves really strange.

  • With my LDAP user everything is absolutely fine
  • One guy can only log in with his old password (changed in LDAP several weeks ago)
  • Another guy can log in once, subsequent attempts are rejected

Unfortunately I haven't managed to get any LDAP debug output in the logs. What I already did is setting the following logs to DEBUG:

The only debug output I can now see in the logs is "Authentication FAILED" - saw this already at the UI smile


Any Idea how I could get more output about the LDAP communication? I need to be sure that there is no issue at my JIRA configuration in order to open a ticket at our corporate LDAP.

1 answer

This widget could not be displayed.

Did you ever get an answer? I have a similar problem.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

553 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you