How to customize Jira Service Desk confirmation page

After a user submits a ticket, I would like to have a confirmaiton page which has been customized by our needs. We are using Jira Cloud.

1 answer

0 vote

Hi Dejan,

The default behavior is to direct the user to the ticket they created one they have completed creating the request.  You can create a feature request to have a message pop up to say something like "You're looking at the issue you created" and provide your use case to the devs so they can consider adding this as native functinality in the future.

In addition you may also want to look at the List of Service Desk Customizations from Atlassian Support.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

127 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you