By default, the labels field should be added to the issues on JIRA. Please, check the following steps:
- Confirm that the Labels field are properly added to your project screens
- Confirm that the Labels field are not hidden on the field configuration settings
Yes, you will need to be an admin to access the field configuration settings - your Jira admin should easily be able to do this though
See https://confluence.atlassian.com/adminjiraserver073/project-screens-schemes-and-fields-861253368.html for more info
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