How to create pre-populated drop down menu

My workflow process requires me to escalate an issue to 2nd level suppor which consist of Product Team and Operations Team and the team managers are user1 and user 2. I know that jira doesn't support escalation to groups, so would like when I use the escalate button I get a screen with a drop down list with user1 and user2 pre populated.

Is this possible?

2 answers

1 accepted

Thanks Christian,

That worked for me!!


Hi guys,

I am opening up this again as I need a beter solution to group picker. I am looking to create a pre populated dropdown menu containing the folollowing "Test1, Test2, Test3", I would like to have the assignee linked to the fields, so when I click the drop down menu "Test1" automatically goes to "User 1".

Please let me know if this is clear or do I need to explain a bit more?



For this you could assign components to test1, test2, test3 with a default assignee  for each component. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,989 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot