My workflow process requires me to escalate an issue to 2nd level suppor which consist of Product Team and Operations Team and the team managers are user1 and user 2. I know that jira doesn't support escalation to groups, so would like when I use the escalate button I get a screen with a drop down list with user1 and user2 pre populated.
Is this possible?
I am opening up this again as I need a beter solution to group picker. I am looking to create a pre populated dropdown menu containing the folollowing "Test1, Test2, Test3", I would like to have the assignee linked to the fields, so when I click the drop down menu "Test1" automatically goes to "User 1".
Please let me know if this is clear or do I need to explain a bit more?
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
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