How to create new issue in response to a comment in a "closed" issue?

[Matthew Daize]

How would one configure service desk so that if an issue is "Closed" with no transition out – meaning the issue is completely closed off (read only) – and the customer comments on it, that it would create a new ticket instead?

Would issue security have something to do with this?

[GabrielleJ]

You just have to add a post-function in the last transition of your project workflow.to create an issue (or clone the current one). It has nothing to do with Issue Security Scheme which is used for restricting viewing on issues in a more granular way.

[Matthew Daize]

Thanks for the response. I realized that I had missed a couple key points to my question.

Ultimately, the answer might just be the same (closed-to-closed) transition possibly. But this might a bit – dirty.