How to create more users after 10 when using OnDemand

I am unable to create more users after 10. When I click on the upgrade user tier, I get the message that my tier upgrades automatically but I am NOT able to create anymore users on my JIRA Instance. Please support ASAP, I am in the midst of migrating from server to cloud when this hits... 

2 answers

I would contact support to assist you.  This is a community site and not Atlassian support.

Click on file a support request link

https://www.atlassian.com/software/ondemand/status

0 vote

Hi there,

You should definitely be able to create more users, and your billing would automatically be upgraded according to the number of users you have in your instance. If by any chance this is not happening, please raise an issue with us at https://support.atlassian.com so we can work on getting it fixed.

Cheers,

Clarissa.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

798 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you