How to create an article from a JIRA Software task?

How to create an article from a JIRA Software task like JIRA Service Desk task?

1 answer

Hi Холодарев,

I'm not sure I understand your question. You can create articles in Confluence (set a space as a knowledge base) and link them to a JIRA Service Desk. After you set up your knowledge base space, the issue view displays a panel that displays related knowledge base articles. If there isn't a relevant article, you can create a new article from the issue.  This page from the Atlassian documentation describes how to set this up:

https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html

Is this what you mean?

Carlos

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,777 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot