How to create a proper JIRA email newsletter?

I want to create a newsletter on daily basis automatically. What I need in the newsletter is:

  1. If someone has commented on an issue in last 24 hours
  2. If an issue's status has been changed from QA Passed -> Resolved & Resolved -> Closed in last 24 hours
  3. If a new issue is created in last 24 hours

I tried this https://confluence.atlassian.com/display/JIRA/Receiving+a+Daily+Summary+of+Updated+Issuesbut it just returned me the list of all issues updated in last 24 hours. What were the updates, I will have to open each issue to see it. This is something quite weird and not useful at all.

Can anyone please guide me creating a customized newsletter.? I need it urgently because my client is already fed up of emails on daily basis and he needs a newsletter at the end of the day.

Thanks.

1 answer

0 vote
Bryan Trummer Community Champion Jan 23, 2014

Not really an answer here, but have you thought of using JIRA Service Desk? It gives your customer a portal to view the ticket status's as well. It even emails them when the status changes concerning them or a comment.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

133 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you