How to create a change from a problem in Jira cloud

[serge calderara]

Dear all,

I am setting up a demo for a customer to chow the different step for incident resolution.

For exemple, when I have a set of incident that I would like to link to a Problem, then I create a Problem type and then select all incident which are in link to this problem.

Then when the root cause is find, we need to create a CHANGE out of this Problem

Is there a way to have  a CREATE CHange button somehow from the PROBLEM issue which can then create all stuff automatically or do we need to manually create the CHANGE and then LInk it manually to a PROBLEM ?

Regards

[Ravi Sagar _Sparxsys_]

Hi @serge calderara 

This is a typical ITSM process and you can do that using JSM on Cloud as well.

That create a problem button could be achieve using a workflow transition. You can use automation rule to create a problem and link it back to the original ticket and so on. From those linked tickets you can either copy comments or transition the original ticket.

Ravi

[serge calderara]

@Ravi Sagar _Sparxsys_ thnaks for those precision.

So that means by default you need to create a Problem manually an link incident to correct ?

And tipicaly, you then create a change request manually and then attached the linked problem, is that correct too ?

regards