How to copy watchers to custom field (user picker - multiple) with Script Runnerc

Hi - I need to set a custom field for our clients users, who are not jira-software-users. We're using third party helpdesk plugin to work with them, and I need a custom scripted field to filter watchers. Client's users have "@" character in their usernames, so it's fairly easy. The problem is with User Picker templates - I can't get it to show any results.


I tried both single and multiple user template. Single always shows "anonymous" in script preview, and multiple basically shows nothing. Please advise. This is my script:


import com.atlassian.jira.issue.Issue
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.comments.CommentManager
import com.atlassian.crowd.embedded.api.User
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.issue.watchers.IssueWatcherAccessor
import com.atlassian.jira.issue.watchers.WatcherManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.user.ApplicationUsers
IssueWatcherAccessor iwa = ComponentAccessor.getComponent(IssueWatcherAccessor.class)
def list =  iwa.getWatcherKeys(issue)
List filtered = new ArrayList();
for (user in list){
    // IF/ELSE does the same for test purpose !!!
	if(user==~ /.*@.*/){
List<ApplicationUser> clientWatchers = ApplicationUsers.from(filtered)
log.error clientWatchers
return clientWatchers


I'm loggin "clientWatchers" to see what it returns:




user picker (single user) shows Anonymous in script preview. 


Zrzut ekranu 2016-06-02 o 18.23.29.png


BUT it does exactly the same whatever I return, example: 


Zrzut ekranu 2016-06-02 o 18.27.52.png


and multiple user picker shows nothing:


Zrzut ekranu 2016-06-02 o 18.24.27.png


"test" custom field remains empty in issue view:

Zrzut ekranu 2016-06-02 o 18.21.48.png


Either I'm doing something wrong, or user picker templates are broken. Please advise.

1 answer

1 accepted

1 vote

Does the "log" line show the correct things?

I see this problem when passing the wrong type of User, but you seem to be using ApplicationUser, which is correct - depending on the version of JIRA. What version are you using?

I am not sure why you are converting from appuser to directory user and back again, why don't you just let "filtered" be a list of AppUsers?

In fact why don't you just filter on com.atlassian.jira.issue.watchers.IssueWatcherAccessor#getWatchers, rather than their keys?

Actually - I suspect the problem is you have the free text searcher on. Make sure you are using the Multi User Picker Searcher, otherwise it coerces the return value to be suitable for the indexer.


image2016-6-2 17:46:18.png

Note - in the screenshot it shows free text searcher, but actually I changed it to multi user search in another window, then it worked properly.

That was it - searcher smile Thank you so much @Jamie Echlin [Adaptavist] for your prompt response and help!

No problem. And thanks for your review Tomasz, greatly appreciated wink

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