How to control who gets e-mail notification about a comment?

This question is in reference to Atlassian Documentation: Managing service desk notifications

There are clients and agents assigned to an issue. Agents are sharing technical information by adding comments to the issue but I don't want the clients get notification about it because it's not relevant for them or even more I don't want all agents to get emails about a given comment but some selected ones. (How) Can I influence who receives notification? (How) Can I hide a comment for clients?

1 answer

Hello,

As far as I know, Service Desk is still a project. So you should be able to do it in the notification scheme of the project. You can add the agents role and remove the clients role from the "issue commented" section of the notification scheme. Check out here:

https://confluence.atlassian.com/jira/creating-a-notification-scheme-185729542.html

For some reason I can not upload pictures here but you can check out this image of an example service desk project's notifications:

http://imgur.com/678SdH8

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