How to control who gets e-mail notification about a comment?

This question is in reference to Atlassian Documentation: Managing service desk notifications

There are clients and agents assigned to an issue. Agents are sharing technical information by adding comments to the issue but I don't want the clients get notification about it because it's not relevant for them or even more I don't want all agents to get emails about a given comment but some selected ones. (How) Can I influence who receives notification? (How) Can I hide a comment for clients?

1 answer

This widget could not be displayed.

Hello,

As far as I know, Service Desk is still a project. So you should be able to do it in the notification scheme of the project. You can add the agents role and remove the clients role from the "issue commented" section of the notification scheme. Check out here:

https://confluence.atlassian.com/jira/creating-a-notification-scheme-185729542.html

For some reason I can not upload pictures here but you can check out this image of an example service desk project's notifications:

http://imgur.com/678SdH8

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

276 views 5 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you