How to connect JIRA Service Desk Application v3.3.0 with TOPdesk?

A new customer is using Topdesk (version and platform unknown), they want a connection with our JIRA Servicedesk v3.3.0 (server). I'm not quite sure about their goal but it seems they want to create a synchronisation between their Topdesk issues and our JIRA Servicedesk issues.

  1. Is this possible and what do we need to facilitate this?
  2. Are there any best practices available? I can't find what I'm looking for in the Atlassian documentation.

Thanks for any input on this.


Mark van Rijnbach


1 answer

0 votes

They can read and write your JIRA (using their account credentials, and restricted in the same way they are when they use the gui), by using the REST API.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot