How to configure more than one mail handlers with one mail server in on demand JIRA?


Today, i will try the concept "Creating new issues or comment from email " in on demand JIRA.

- On demand JIRA have default mail server ""

Then i will create two mail handlers configure with the default mail server ( ) for two different projects ( Test-1 , Test-2 ) with different issue types.

- When i send the two mails to this ( for creating issue scenario )

- First mail create issue in the project "Test-1"

- Second mail create issue in the project "Test-2"

It's correct behaviour? or How to configure the default mail ( server to many ( more than one ) mail handler?

Thanks in advance.

7 answers

Hi Jason, I am also trying to clarify this same question. It is a question of relationships between the MailServerPopImap and the MailHandler, and what is technically required by JIRA.

Can the relationship be 1-many ? a) Can multiple MailHandlers be configured to use a single MailServerPopImap ?

Or is the relationship required to be 1-1? - b) One MailHandler to one MailServerPopImap?

I have seen it working both ways in older download versions, but anm not sure of the required configuration now in Download and OnDemand. Please can you clarify ?

0 votes
Jason Worley Atlassian Team Oct 23, 2013

That is the intended behavior. Note: To set up issue and comment creation from email, you will need to create a mail account for a POP or IMAP mail server that JIRA can access – typically, one mail account for each JIRA project. For example, for the 'ABC' project, you might establish an account

More details available here:

0 votes
Jason Worley Atlassian Team Oct 23, 2013

More info. I am including a knowledge base article which might help guide you through this:

Hope this helps!

0 votes
Jason Worley Atlassian Team Jan 29, 2014

Good catch. In hindsight I should have mentioned that it should be a 1-to-1 relationship.

I want to use one POP mail server to create tickets in multiple projects. Can I do this? Or is it mandatory to have one dedicated POP mail server for each project? 


I am Administrator of a growing company and we receive many orders for different projects. Based on this thread I assume that the final word is that for each project there should be only one email set up.

Please confirm or let me know if I am wrong.


Kind Regards,

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