How to configure different workflows for the same project, according to the group or user that is creating the issue?

[Rodrigo Lima]

I'm trying to configure different workflows for the same project, according to the user group that is creating the issue. Is it possible?

Example: If the user who created the issue belongs to the group of clients users, he will use the first workflow (bigger). But if the user who created the issue belongs to the group of managers, he will use the second workflow (smaller).

How can i do this configuration?

tks

[Boris Georgiev [Botron] · Accepted solution]

In short you can't. Workflows can only be associated to Issue Type in the Workflow Scheme.

You can restrict the transitions in a workflow based on user/group, so this should solve your problem because the managers will go through a shorter path from status "open" to status "close" and the user will go through a different set of transitions (longer path)...

[Rodrigo Lima]

Boris, how can i configure this "differents paths" in a workflow? I try to use post-functions for diferents user groups, but did'nt work.

tks

[Nic Brough [Adaptavist]]

Post-functions are too late.

Try Conditions on the trnasitions - only group A can do X, only group B can do Y and so on

[Boris Georgiev [Botron]]

Here's a sample:

Open

|

|

Progress

/ |

Test |

| |

Approved |

\ |

Closed

So the lines are different transitions and for example the transition from Progress to Closed can be limited only to managers and from Progress to Test and Test to Approved and Closed only to users

[Rodrigo Lima]

thanks guys, this solution resolved my problem.

[]'s

[Nic Brough [Adaptavist]]

No. The workflow used by an issue is completely determined by its project and issue type.

You can do things inside workflows with groups (e.g. only allow transition X to be done by group Y), but the workflow is locked to issue type.

[Rodrigo Lima]

Ok, thanks, i'll try to solve the problem that way.