• Community
  • Products
  • Jira
  • Questions
  • How to configure different workflows for the same project, according to the group or user that is creating the issue?

How to configure different workflows for the same project, according to the group or user that is creating the issue?

I'm trying to configure different workflows for the same project, according to the user group that is creating the issue. Is it possible?

Example: If the user who created the issue belongs to the group of clients users, he will use the first workflow (bigger). But if the user who created the issue belongs to the group of managers, he will use the second workflow (smaller).

How can i do this configuration?

tks

3 answers

1 accepted

In short you can't. Workflows can only be associated to Issue Type in the Workflow Scheme.

You can restrict the transitions in a workflow based on user/group, so this should solve your problem because the managers will go through a shorter path from status "open" to status "close" and the user will go through a different set of transitions (longer path)...

Boris, how can i configure this "differents paths" in a workflow? I try to use post-functions for diferents user groups, but did'nt work.

tks

Post-functions are too late.

Try Conditions on the trnasitions - only group A can do X, only group B can do Y and so on

Here's a sample:

Open

|

|

Progress

/ |

Test |

| |

Approved |

\ |

Closed

So the lines are different transitions and for example the transition from Progress to Closed can be limited only to managers and from Progress to Test and Test to Approved and Closed only to users

thanks guys, this solution resolved my problem.

[]'s

1 votes

No. The workflow used by an issue is completely determined by its project and issue type.

You can do things inside workflows with groups (e.g. only allow transition X to be done by group Y), but the workflow is locked to issue type.

Ok, thanks, i'll try to solve the problem that way.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,847 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot