How to configure Email This Issue plugin to store emails as comments

Dear Experts,


We are evaluating Email This Issue plugin and it is very good. Just one thing which we can't configure - how to store emails as issue comment. All the incoming and outgoing emails are stored safely in Emails tab, but not in Comments.

We need this to use JIRA feature : export RSS Comments. Right now, email comments are not exported via this feature.

1 answer


I have missed your question, sorry about that.

Incoming emails: they are added as comments if the JIRA/JETI handler processes them. Emails creating new issues will not be added as comments to the same issue.

Outgoing: you can configure JETI to add a comment for outgoing emails when you send emails manually or doing Bulk email sending. Automated emails like event notifications and emails sent on workflow transitions by the Email This Issue post function, are not added as comments.

Did you know that Email items from the Email tab appear in the "All" tab within the issue? Cannot you use that to do RSS export?


Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

93 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you