How to close ticket automatically after certain time?

Hi Support,

How to close tickets automatically which are in Resolved state for more than 30 days? (Resolved to Closed)

Please let me know the all possible ways to achieve this?

Any plugins support this?

Venu

2 answers

1 accepted

Accepted Answer
2 votes

JIRA Command Line Interface can be used with the runFromIssueList action and a JQL query to select whatever issues you like, for example:

--action runFromIssueList --search " <some JQL> " --common '--action progressIssue --issue @issue@ --step "Close Issue"'

2 votes
Mizan Community Champion Feb 27, 2013

You can write a jelly service or a groovy service (using script runner plugin ) which will check for all issues in resolved status for more than 30 days , for these issues a commnet can be added and the issue can be transitioned to the Closed status .

https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

Mizan Community Champion Feb 27, 2013

Right , there are some security concerns related to jelly that is the reason it is turned off by default .

Wouldn't it be a better option to use Groovy rather than Jelly due to security concerns?

My system configured with jelly script for Auto close tickets that have been resolved in state for 30 days with email notification to reporter. Jelly script will change/update Resoled state to Closed with custom message to reporter after 30 days (as per filters) How to achieve same function with Script Runner? Please advise.

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