How to close ticket automatically after certain time?

Hi Support,

How to close tickets automatically which are in Resolved state for more than 30 days? (Resolved to Closed)

Please let me know the all possible ways to achieve this?

Any plugins support this?

Venu

2 answers

1 accepted

JIRA Command Line Interface can be used with the runFromIssueList action and a JQL query to select whatever issues you like, for example:

--action runFromIssueList --search " <some JQL> " --common '--action progressIssue --issue @issue@ --step "Close Issue"'

2 votes
Mizan Community Champion Feb 27, 2013

You can write a jelly service or a groovy service (using script runner plugin ) which will check for all issues in resolved status for more than 30 days , for these issues a commnet can be added and the issue can be transitioned to the Closed status .

https://confluence.atlassian.com/display/JIRA/Jelly+Escalation

Mizan Community Champion Feb 27, 2013

Right , there are some security concerns related to jelly that is the reason it is turned off by default .

Wouldn't it be a better option to use Groovy rather than Jelly due to security concerns?

My system configured with jelly script for Auto close tickets that have been resolved in state for 30 days with email notification to reporter. Jelly script will change/update Resoled state to Closed with custom message to reporter after 30 days (as per filters) How to achieve same function with Script Runner? Please advise.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot