How to close jira administrator verfying


I had restored jira from other instance.

But I can't login to administaror, how to close the administrator verfiying?

The error log:

2013-02-24 13:26:24,081 http-bio-8080-exec-12 ERROR TANGJN1 806x44x1 1exl3fi /secure/admin/WebSudoAuthenticate.jspa [crowd.manager.application.ApplicationServiceGeneric] Directory 'Crowd Server' is not functional during authentication of 'TANGJN1'. Skipped.
2013-02-24 13:26:24,088 http-bio-8080-exec-12 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(
	at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(
	at webwork.action.ActionSupport.validate(
	at webwork.action.ActionSupport.execute(
	at com.atlassian.jira.action.JiraActionSupport.execute(
	at webwork.interceptor.DefaultInterceptorChain.proceed(
	at webwork.interceptor.NestedInterceptorChain.proceed(
	at webwork.interceptor.ChainedInterceptor.intercept(
	at webwork.interceptor.DefaultInterceptorChain.proceed(
	at webwork.dispatcher.GenericDispatcher.executeAction(
	at webwork.dispatcher.GenericDispatcher.executeAction(
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(
	at javax.servlet.http.HttpServlet.service(

2 answers

1 accepted

This widget could not be displayed.

Looks like the JIRA that you copied from is using Crowd for authentication. From the new server, the crowd server is probably not reachable.


Thanks you answer.

I had checked the crowd, the crowd is running well!

And I had added the "Remote Addresses"

At last I reinstall JIRA, and use the workable Crowd backup.

Then it workable.

This widget could not be displayed.
jiannan Tang, try verifing that your crowd is reachable. from new localtion console try:
telnet your-crowd-address 80
telnet your-crowd-address 443
if you cannot connect disable websudo:
in your $JIRA_HOME directory (where you have jira data files - attachements, indexes, plugins etc. - not installed files),
create if it doesn't already exist file named ""
add line: = true
restart jira
With this option jira won't ask you for password for the second time

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