How to close jira administrator verfying


I had restored jira from other instance.

But I can't login to administaror, how to close the administrator verfiying?

The error log:

2013-02-24 13:26:24,081 http-bio-8080-exec-12 ERROR TANGJN1 806x44x1 1exl3fi /secure/admin/WebSudoAuthenticate.jspa [crowd.manager.application.ApplicationServiceGeneric] Directory 'Crowd Server' is not functional during authentication of 'TANGJN1'. Skipped.
2013-02-24 13:26:24,088 http-bio-8080-exec-12 ERROR      [500ErrorPage.jsp] Exception caught in 500 page null
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(
	at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(
	at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(
	at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(
	at webwork.action.ActionSupport.validate(
	at webwork.action.ActionSupport.execute(
	at com.atlassian.jira.action.JiraActionSupport.execute(
	at webwork.interceptor.DefaultInterceptorChain.proceed(
	at webwork.interceptor.NestedInterceptorChain.proceed(
	at webwork.interceptor.ChainedInterceptor.intercept(
	at webwork.interceptor.DefaultInterceptorChain.proceed(
	at webwork.dispatcher.GenericDispatcher.executeAction(
	at webwork.dispatcher.GenericDispatcher.executeAction(
	at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(
	at javax.servlet.http.HttpServlet.service(

2 answers

1 accepted

0 vote

Looks like the JIRA that you copied from is using Crowd for authentication. From the new server, the crowd server is probably not reachable.


Thanks you answer.

I had checked the crowd, the crowd is running well!

And I had added the "Remote Addresses"

At last I reinstall JIRA, and use the workable Crowd backup.

Then it workable.

jiannan Tang, try verifing that your crowd is reachable. from new localtion console try:
telnet your-crowd-address 80
telnet your-crowd-address 443
if you cannot connect disable websudo:
in your $JIRA_HOME directory (where you have jira data files - attachements, indexes, plugins etc. - not installed files),
create if it doesn't already exist file named ""
add line: = true
restart jira
With this option jira won't ask you for password for the second time

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