Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to clear the resolution without post-functions?

Hello,

I have gone through:

https://community.atlassian.com/t5/Jira-questions/Jira-Cloud-How-do-I-remove-or-clear-the-Resolution-field/qaq-p/1149944

https://community.atlassian.com/t5/Jira-questions/How-to-clear-the-resolution-on-a-ticket/qaq-p/398809

But it turns out that I cannot access the post-function functionality given that I am not a Jira administrator, just a project administrator. I guess one way to do this would be to remove the issue and make a new one with exactly the same content. However this is too much work. Is there another way to clear this "resolution" field?

 

Cheers.

1 answer

1 accepted

2 votes
Answer accepted

It depends on how your Jira is set up - if your workflow has a transition that clears it, then you could push the issue through the workflow until it goes through that transition.  There may be a flag set on a board for a column to set or clear it, in which case you can drag it across the board there.

But really, you need an administrator to tell you where they might be, and to get it set up correctly.  You do need to engage with your admins on this one.

Hi Nic,

Thanks for the feedback, I did talk to the people in our organization (CERN). I will check back with them. However they told me that given that I am not a Jira administrator, modifying the post-functions is not an option for me.

Thanks. 

Yep, if you're not an admin, there's not much you can do here.   It's your admins job to get your Jira set up in a way that works for you, so if you need to get its behaviour changed, you'll need to to talk to them more.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you