Test Cycle cannot be loaded because of caching previous search result in all browsers:
1. I am using Test Management For Jira
2. In the Test Cycle, I search a Cycle Name but its result cannot be returned (page keep loading with a circle)
3. From that moment, I - with my account - can work with Test Case, Test Plan but no Test Cycle anymore. I try to use different browsers, different machines but the same behavior.
I thought my Jira account is being tracked. So, the failed search result always keep there. I cannot work in Test Cycle from that moment.
Could you please help?
Hi @Diệu Phạm ,
Here are the steps to clear plugin cache.
If this does not fix and you are facing the issue in other areas of JIRA instances, you can do a reindexing as well.
Unluckily, after asking help from server side. I cannot overcome my issue.
Observing closer to the console output. I am seeing the response 500 whenever navigating to Test Cycle. Detail is:
Request URL: https://jira.absolute.com/rest/tests/1.0/testrun/search/grouped/status?fields=id,key,name,folderId,iterationId,projectVersionId,environmentId,userKeys,environmentIds,plannedStartDate,plannedEndDate,executionTime,estimatedTime,testResultStatuses,testCaseCount,issueCount,statusId,customFieldValues,createdOn,createdBy,updatedOn,updatedBy,owner&maxResults=100&query=testRun.projectKey+IN+(%27ABS%27)+AND+testRun.folderTreeId+%3D+15465+ORDER+BY+testRun.statusIndex+ASC
Request Method: GET
Status Code: 500
Remote Address: 127.0.0.1:8888
Referrer Policy: no-referrer-when-downgrade
Response Headersview source
Could you pls help?
Wow: I wouldn't do ANY of that. Read this, instead: "Clear Groovy classloader or Jira internal caches"
This does implicate the app and the vendor, so there are probably variants on this action for other products.
I guess the point is that the client cache CAN be cleared, and you may need a script to perform the task (if the vendor doesn't have a workaround).
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