How to change the user name in jira cloud?

Eva Fernandez June 8, 2017

There are users who have the name incorrect. But it does not let me change the name and I can not erase it and create another because it already has activity in JIRA.

Thank you very much!image.png

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somethingblue
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 8, 2017

Hi Eva,

There is an active bug for this issue at CLOUD-9469. If you are using Atlassian Account and need to change a user's full name you can ask the user to log on to id.atlassian.com and change the name in the Profile. 

Note - You will need to logout and log back into id.atlassian.com and then JIRA to see the updated name

Hopefully that helps!

Cheers,

Branden

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