We need to change the url when you click on a Service Desk request type from the Customer Portal.
To change the url of ServiceDesk :
This is the current address we've been directed to when clicking on a Service Desk request type:
And we need to change it to a JIRA project address like:
Any ideas on how to achieve this?
Thanks a lot in advance.
Those two urls are doing very different things. One creates a Request, the other an Issue.
Even if you could re-write the url (which you can't without either messing with proxy settings or hacking JIRA core code), you'd give yourself a problem, not only would you be making your portal redundent, your customer users *cannot raise issues*, they'll get a security error and told to go away.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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