We need to change the url when you click on a Service Desk request type from the Customer Portal.
To change the url of ServiceDesk :
This is the current address we've been directed to when clicking on a Service Desk request type:
And we need to change it to a JIRA project address like:
Any ideas on how to achieve this?
Thanks a lot in advance.
Those two urls are doing very different things. One creates a Request, the other an Issue.
Even if you could re-write the url (which you can't without either messing with proxy settings or hacking JIRA core code), you'd give yourself a problem, not only would you be making your portal redundent, your customer users *cannot raise issues*, they'll get a security error and told to go away.
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :). In the spirit of this month's august-challenge, we're sourcing stories of Jira Service Desk activation fro...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs