How to change the url when you click on a Service Desk request type?

Hello.

We need to change the url when you click on a Service Desk request type from the Customer Portal.

 

SD_1.JPG

 

 

 

 

SD_2.png

 

To change the url of ServiceDesk :

FROM: .../JIRA/servicedesk/customer/portal/11/create/43

TO: .../JIRA/secure/CreateIssue.jspa?pid=12724&issuetype=12000

 

This is the current address we've been directed to when clicking on a Service Desk request type:SD_3.JPG

 

And we need to change it to a JIRA project address like:

SD_4.JPG

 

Any ideas on how to achieve this?

Thanks a lot in advance.

 

1 answer

1 accepted

Accepted Answer
0 votes

You don't.

Those two urls are doing very different things.  One creates a Request, the other an Issue. 

 Even if you could re-write the url (which you can't without either messing with proxy settings or hacking JIRA core code), you'd give yourself a problem, not only would you be making your portal redundent, your customer users *cannot raise issues*, they'll get a security error and told to go away.

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