How to change the ownership of a servicedesk ticket?

Ticket already exist and has a trail log.  I want my client to become the Reporter and get all access for that as the client.

I can't get it to work. Setting him as reporter does not do it.

1 answer

Hello, you need to specify the request type to allow the issue to be accessible within the portal for your client.

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Sarah Schuster
Posted Jan 29, 2018 in Jira

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