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How to change the maximum size of incoming email in JIRA Cloud


we received a mail larger than allowed size limit for incoming mails.

The following message is shown:

The incoming email size (14596668 bytes) exceeds the maximum allowed message size (10485760 bytes).

How can can I change the allowed message size?

I have already changed the size of allowed attachment size to 40 MB, but this doesn't helped.

6 answers

Same issue here.

I have the same question, any thoughts?

same issue

Same issue, files with attachments are not being processed over secure pop as they exceed the maximum allowed message size (despite the attachments being smaller than the set attachment limit).

I am having the same issue.  Changing the maximum attachment size in the settings does not fix the error.

We have the same issue as Kwan.. changing settings to maximum 2GB does nothing

I have the same issue  - 

Are there any progress on this question ? 

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