How to change the email address I use for my own support

As I can do to that instead of my user is hugo.villeda @ encontrack is noc@encontrack.com?

2 answers

0 votes
Pedro Souza Atlassian Team Jun 19, 2014

If you want to change the incoming mailbox, just browse to your incoming mail settings, and adjust the server to use your noc mail address, then adjust the mail handler. Do the same if you want to send notifications using your noc mail address, adjust the outgoing settings:

Administration >> System >> Incoming mail.

Administration >> System >> Outgoing mail.

See the documents below for more information:

https://confluence.atlassian.com/display/JIRA/Configuring+JIRA+to+Receive+Email+from+a+POP+or+IMAP+Mail+Server

https://confluence.atlassian.com/display/JIRA/Configuring+Email+Notifications

https://confluence.atlassian.com/display/JIRA/Configuring+JIRA%27s+SMTP+Mail+Server+to+Send+Notifications

What I require is to change the username to JIRA support, ie the username you use to lift the ticket to which you are giving up.

Currently hugo.villeda @ encontrack.com use and I require it noc@encontrack.com

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot