How to change the assignee in an issue by just hovering over the name?

We used to simply hover over the assignee name and a little pencil appears and you just click on it and a drop down menu appears so you can select what user you want to assign the issue to. Now for some reason, when you hover over the assignee name, no pencil appears and only 1 link appears under 'Assign to me'. Of course there is also the 'Assign' button or tab that clicking on it will open a modal window where you can select what user you want to assign the issue to. 

I just need to somehow allow the hover over assignee feature back because no body really likes to go to the 'Assign button' and change it from there. 

 

Hope my concern is clear. 

 

I think the resolution to this would be in the permissions.'Assignable users' or ' Assign Issues' Global Issue permissions. But i'm not sure 

2 answers

1 votes

This is a bit of a long shot, but could you try this?

Go to the issue as normal.  Check that you do not get your pencil icon.  Now click the "edit" option on the top bar to get into the whole issue edit screen.  Is "assignee" on the list of fields on this screen?

If not, then can you log in as an admin, find the edit screen and add the assignee to it (at the bottom is fine, this test is just about whether it is on the screen or not).  Now go back and check for the pencil icon.

Does that fix it?

Ahh, that makes sense. The "quick edit" pencil option only appears if you have the right to edit the field and it is on the edit screen. So you were blocking the user by disallowing their edit.

Thank you so much Nic for getting my attention to where the problem is. That user was not able to edit that issue since he is not the reporter. I enabled editing the issue to everyone now and pretty much this allows everyone to select the assignee from the pencil again. 

Thanks a lot 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,774 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot