How to change organisation ownership, including the org name based url for all Atlassian products

Mark Sanders
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November 7, 2022

I need to change the organisation ownership for all our Atlassian products, including the organisation-based URLs to reflect the new org owner, not the historical one.

I can find no help except the statement that you cannot do this with the supposed improved user management experience and to contact support which only goes to existing knowledge board.

Note: This tick probably shows as a Jira request, but that was as the breadcrumbs only allowed selection of a single product enquiry. We need it to be accros the org for all products used.

eg: changing https://myorganisation.atlassian.net to https://myneworganisation.atlassian.net

Thanks

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Hamza Chundrigar
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November 7, 2022

Hi @Mark Sanders 

Only an organization admin, can make another user an organization admin. 

Assuming you have Org Admin access, You can make anyone who has an Atlassian account an organization admin by doing the following:

  1. Log in to your organization at admin.atlassian.com.
  2. Select your organization
  3. Choose Settings > Administrators.
  4. Click Add administrators.
  5. Enter an Atlassian account email address and click Grant access.

For more details, you can check out this article.

In order to change the site URL, you need to contact Atlassian’s support team at support.atlassian.com/contact.

However, this option is available for Standard and Premium sites, so since you are on a Free site, it won’t be possible to request this change.

Regards,

Hamza

Mark Sanders
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November 7, 2022

Thanks for the first part of the question. However, we were seeking to change organisation ownership, not just add admins.

With regard to the second part, that would explain a lot. It's a shame the answer is like finding a needle in a haystack.

Thanks for the pointers.

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Ellen Lee
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May 2, 2024

Hi, I'm looking to do the same thing, but can't find how. Were you able to solve this?

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