I work with a local jira instance.
At times we will be finished with a task and mark it as done (which sets the resolution to Resolved). This will then take the issue out of the default 'open issues filter' on the issues screen.
However, in some cases something is missed or something comes back and the issue has to be re-opened. However, I am unable to set the resolution to unresolved. Thus this issue does not appear in the default 'open issues filter' on the issues screen which all the developers use.
Is there a workaround or fix for this? It is a very annoying issue.
In my instance then resolving issue showed Transition screen where located Resolution field. Hence every time I remember value can be set default value.
Second moment is clear resolution if issue reopen, for set it I am using post-function with build-in function clear Resolution.
Third trick is for transitions like Declined, I have prepared in post-function resolution like Won't Fix.
For fix you situation please, use this docs:
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs