How to change issue type when issue type screen schemes are applied?

I have configured JIRA to have Issue Type Screen Schemes which work well except for one thing. Changing issue types between issue types related to other screen schemes.

I have Epic, Story and generic issue type screen schemes. Changing issue types within the issue type screen schme is not a problem (e.g. Improvement to New Feature). But changing a Story to a New Feature is impossible. It just not be provided.

How to configure JIRA to make this possible without lose the benefit of issue type screen schemes?

1 answer

1 accepted

1 vote

When issue types have different configurations, JIRA cannot just allow you to change them in case they are incompatible.  It has to go through a check to ensure the data remains valid, and that cannot be done by a simple "change" action.

You have two options here

  • Use the same schemes
  • When you want to change an issue type, use "Move" - that will prompt you for the new issue type, and you can select any of them.  It will take you through the checks and questions to ensure you don't break the data

I didn't noticed that Move was applicable... I'll try this out. Thanks.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,323 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot