How to change a resolution along with a status change?

In our workflow we have resolution and decline transition but many users are do not put comment during resolution or decline status and hence unable to identify exact reason for transition. Hence we want to make comment mandatory during declined or resolution transition???

 

Please help what are the ways to do it correctly !!

2 answers

0 vote
Joe Pitt Community Champion Oct 16, 2017

I suggest you create a custom field just for that comment. It will do two things, you can require it during the transition (several plugins will do that) and it will be easy to find and export for reports. I would suggest a select list with several common reasons for reporting purposes. 

ok, Let me try

You can make the comment field required by adding a validator on your transitions

See this KB article

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

708 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you