1. Contact sales to get a new 10 user licence
2. Remove unwanted users from all their groups (and roles) in Jira, to get the count down to 10 or less
3. Apply the new licence
Note - if you get 2 and 3 the wrong way around, you won't be able to create new issues until you've removed the extra users.
Yes, you can simply purchase the $10 10-user Starter License and enter that license into your JIRA instance, this will overwrite the 25 user license currently in your instance. The Starter License is a $10 charitable contribution to Room to Read that helps improve education in the developing world by establishing libraries and schools.
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