How to cater SLAs for public holidays?

Hi,

I want to include public holidays in my Slas, as some agents work during public holidays.

Is there a way to cater for public holidays in JIRA Service Desk?

 

Thanks and Regards,

Swarna

1 answer

0 vote

Hey Swarna,

You should be able to create your own calendar in the SLAs page and enter all the holidays you want to remove from the SLA count so you can still have the SLA counting during the ones you leave out of the holiday list.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

639 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you