How to cater SLAs for public holidays?

Swarna Radha November 6, 2017

Hi,

I want to include public holidays in my Slas, as some agents work during public holidays.

Is there a way to cater for public holidays in JIRA Service Desk?

 

Thanks and Regards,

Swarna

1 answer

0 votes
Marcus Silveira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 10, 2017

Hey Swarna,

You should be able to create your own calendar in the SLAs page and enter all the holidays you want to remove from the SLA count so you can still have the SLA counting during the ones you leave out of the holiday list.

Suggest an answer

Log in or Sign up to answer