How to calculate time between opened and resolved?

I am using JIRA to track issues and we have SLA that any issue should be resolved within 48hrs.

So under this scenario I need to calculate time between open and resolved and I also need to query these overdue issues (time between open and resolved is more that 48 hrs).

Is there any fast way to calculate this data and query these issue?

It seems that in JQL we can't use operator like " resolved - created >2".

I also tried the JIRA Enhancer Plugin, unfortunately, this plugin does not work with my localized settings(system language, JIRA interface, localized customfield name string).

2 answers

1 accepted

I just resolved this issue using JEP (jira enhancer plugin).

thanks

To query the overdue issues use:

status in (Open, "In Progress", Reopened) AND created <= -48h

Hope that helps. Not sure about the other parts of your question sorry.

Thanks for your answer, I want to find out all overdue issues irrespective of its current status and present time.

For example, by the end of Feburary, I want to query all issues created within this month that overdue occurred, then using 'created date' can not achieve this purpose.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,777 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot