How to calculate time between opened and resolved?

I am using JIRA to track issues and we have SLA that any issue should be resolved within 48hrs.

So under this scenario I need to calculate time between open and resolved and I also need to query these overdue issues (time between open and resolved is more that 48 hrs).

Is there any fast way to calculate this data and query these issue?

It seems that in JQL we can't use operator like " resolved - created >2".

I also tried the JIRA Enhancer Plugin, unfortunately, this plugin does not work with my localized settings(system language, JIRA interface, localized customfield name string).

2 answers

1 accepted

I just resolved this issue using JEP (jira enhancer plugin).


To query the overdue issues use:

status in (Open, "In Progress", Reopened) AND created <= -48h

Hope that helps. Not sure about the other parts of your question sorry.

Thanks for your answer, I want to find out all overdue issues irrespective of its current status and present time.

For example, by the end of Feburary, I want to query all issues created within this month that overdue occurred, then using 'created date' can not achieve this purpose.

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